Frequently Asked Questions - Ellese Bakes 🍰💖
We’ve compiled our most common questions to help make your experience as smooth as possible. If you still have queries, feel free to reach out to us at admin@ellesebakes.com!
Where are you based?
The Ellese Bakes Shop is located at the bottom of Branford Road in Caister-on-Sea, Great Yarmouth, postcode NR30 5NE.
What hours are you open?
Our shop is open:
- Thursday, Friday: 10 am - 5 pm
- Saturday: 10 am - 3 pm
- Hot Dessert Night: Returning in 2025!
Please note: Our opening hours are seasonal and subject to change, so be sure to check before visiting.
Why can't I choose my desired collection date at checkout?
Our collection calendar updates in real-time. If a date isn’t available, it means we’re fully booked. Not to worry—our cakes stay fresh for up to 5 days in the fridge (uncut), so collecting in advance won’t impact quality.
Do you make wedding cakes?
Yes, we do! Whether you’re looking for a traditional tiered wedding cake or something unique, we’d love to bring your vision to life. For enquiries about wedding cakes, please email us at admin@ellesebakes.com or complete our wedding enquiry form.
What payment methods do you accept?
- Website Orders: Pay via Credit/Debit Card, PayPal, or Apple Pay.
- In-store: We accept cash and card payments (card preferred).
Do you make celebration cakes?
Yes! We create cakes for all occasions: weddings, birthdays, baby showers, anniversaries, and more.
When can I collect my order?
- Standard Collections: Between 11 am and 4 pm (11 am - 3 pm on Saturdays).
- Outside Normal Hours: Collections outside our regular hours can be arranged but will incur an additional charge.
If you need to collect a day earlier than planned, simply select your preferred day at checkout.
Do you offer gift vouchers?
Yes! Purchase your Gift Vouchers instore.
How much do your cakes and treats cost?
- Celebration Cakes: Prices vary depending on the design and size.
- Shop Treats: Priced between £1 - £6 per item.
Can I eat in at the shop?
We do not currently offer indoor seating. However, we’re located near the beach, so why not enjoy your cakes with a sea view?
Is parking available?
Yes, we have plenty of parking spaces directly outside the shop.
Do you offer Gluten-Free & Vegan options?
Yes, we offer Gluten-Free and Vegan options, but they are best pre-ordered via our website as we don’t always have them available on the counter.
Please note: All products are made in a kitchen that handles gluten, nuts, and dairy, so while we take precautions, cross-contamination cannot be fully guaranteed.
Do you deliver?
- Website Orders: Delivery is available for orders to NR29, NR30, NR31, and occasionally NR32 postcodes.
- Wedding Cakes & Larger Orders: Delivery is available for larger orders, such as wedding cakes, within a 45-mile radius of our shop in Caister. Delivery charges will depend on the distance and size of the order.
How can I contact you?
You can reach us via:
- Email: admin@ellesebakes.com
- Instagram: @ellesebakes
Do you make cake toppers?
Yes, we do!
Still have questions? Drop us an email or follow us on social media for the latest updates! Thank you for choosing Ellese Bakes. 🍰