Collection: FAQs

Frequently Asked Questions:

Where are you based? The Ellese Bakes Shop is based at the bottom of Branford Road in Caister on Sea in Great Yarmouth, postcode NR30 5NE.

What hours are you open? The shop is open Wednesday to Sunday 11am to 4pm. I have lots of tasty items which can be pre-ordered for collection from the shop here.

Why can't I choose my desired collection date at the checkout stage? Our collection calendar at the checkout stage is updated in real time, so if a date is not available on the calendar, then it means we are fully booked on that day. Our cakes last up to 5 days in the fridge (uncut), so if your desired date isn’t available, then picking up your cake in the days leading up to your event is totally fine and won’t impact the quality of your cake.

Can you make a bespoke cake? Yes, we can, you can either complete the Bespoke enquiry form on this page, or alternatively create your own cake on this page.

Cash or Card? Website orders can be paid via Credit / Debit Card / Paypal or Apple Pay. If visiting my shop in Caister we accept cash and card payments, however card payments are preferred.

Do you make Celebration Cakes? Yes, we can make cakes for any occasion - Weddings, birthdays, baby showers, anniversary’s and much more. Click here to pre-order some of our most popular Celebration Cakes for collection from the shop, or alternatively click here for more information on Bespoke Celebration Cakes.

Do you deliver? Wedding Cakes, yes, however other celebration cakes unfortunately not. We do however offer local delivery for some of our counter items on selected days throughout the year, please see this page for more information.

When can I collect my order? Collections are normally between 11am and 4pm. Your cake will be ready on the day that you have chosen when booking - if you would like to collect the day before please select this day at the checkout stage.

Do you offer Gift Vouchers? Yes, they can be purchased here.

How much is everything? Celebration Cakes vary depending on the work involved. The tasty treats at the shop vary between £1 - £6 per item. Click here to view our tasty treats which can be pre-ordered and collected from the Ellese Bakes Shop.

Can I eat in at the shop? Due to the COVID-19 outbreak this isn’t currently possible unfortunately.

Can I park at the Ellese Bakes Shop? Yes, we have plenty of parking outside of the shop.

Do we have Gluten Free & Vegan options? Yes, we offer GF & Vegan options over the counter at the Ellese Bakes shop. Many of our celebration cakes have a Gluten Free option and please click here to see our Vegan Range. Please note all products are made in the same kitchen so whilst precautions are taken to prevent cross contamination it can’t be guaranteed, and this is also the same for nut free products.

Can I collect from somewhere else? Unfortunately not, collection is only available from the Ellese Bakes shop in Caister on sea.

How can I contact you? You can email me at admin@ellesebakes.com, or alternatively feel free to follow me on Instagram @ellesebakes.

Do you make Cake Toppers? Yes we do, and they can be purchased here.