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Shipping policy

Shipping Policy - Ellese Bakes 🍰💖

Effective Date: 1st January 2022

This Shipping Policy outlines our shipping procedures for orders placed on our website.

1. Shipping Methods:

  • We offer two main shipping options:
    • Royal Mail Tracked 24: For postal orders, we use Royal Mail Tracked 24 service for timely and secure deliveries.
    • In-House Local Delivery: Local orders are delivered through our in-house delivery service for a more personalized and efficient experience.

2. Shipping Costs:

  • Shipping costs are calculated based on the delivery method and destination. The applicable charges will be displayed during the checkout process.

3. Shipping Timeframes:

  • Royal Mail Tracked 24: Orders shipped via Royal Mail Tracked 24 typically arrive within 1-2 business days after dispatch.
  • In-House Local Delivery: Local deliveries are made on the specific date and time frame requested.

4. Order Processing Time:

  • Please allow 3-5 working days for order processing before shipment for postal orders.

5. Tracking Information:

  • For orders shipped via Royal Mail Tracked 24, tracking information will be provided once the order is dispatched. In-house local deliveries will receive a notification with an estimated delivery window.

6. Delivery Areas:

  • Royal Mail Tracked 24: Available for orders within the UK.
  • In-House Local Delivery: Limited to NR29, NR30, NR31 and NR32 postcodes.

7. Delivery Issues:

  • If you encounter any issues with your delivery, please contact us immediately at admin@ellesebakes.com or 07931877886.

8. Change of Delivery Address:

  • To change the delivery address after placing an order, please notify us as soon as possible. Changes are subject to approval and may incur additional charges.

9. Weather Conditions:

  • In cases of adverse weather conditions or unforeseen circumstances, there may be delays in delivery. We appreciate your understanding in such situations.

10. Contact Information: - For any inquiries or concerns regarding shipping, please contact us at admin@ellesebakes.com or 07931877886.

By placing an order with Ellese Bakes, you agree to comply with the terms outlined in this Shipping Policy.

Stay Sweet,

Ellese Bakes 🍰💖