Refund policy

Return and Refund Policy - Ellese Bakes 🍰💖

Thank you for choosing Ellese Bakes for your sweet moments. We understand that plans may change, and we want to ensure a clear and transparent process for any returns or refunds. Please read our policy carefully:

1. Refund Eligibility:

Refunds requested are subject to a 25% non-refundable deposit fee when orders are paid in full.
Deposits are non refundable. But can be transferred.

2. Deposit Transfer:

Your initial deposit fee can be transferred to secure a new date if needed.

3. How to Request a Refund:

To initiate a refund or deposit transfer, please contact us via email at admin@ellesebakes.com with your order details and the reason for the request.
Refunds will be processed using the original payment method.

4. Refund Processing Time:

Refunds will be processed promptly upon approval.
Please allow up to [5-7 business days] for the refunded amount to reflect in your account.

5. Event-Specific Cancellations:

For events cancelled due to unforeseen circumstances (e.g., venue closure), we will work with you to find a suitable solution, which may include rescheduling or a full refund.

6. Changes to Orders:

Any changes to your order (e.g., flavour, design) should be communicated at least two weeks before the scheduled collection or delivery date.

7. Contact Information:

For any queries or assistance regarding returns and refunds, please reach out to us via email at admin@ellesebakes.com or call [your contact number 07931877886.

We appreciate your understanding and cooperation in adhering to our Return and Refund Policy. We are here to ensure your experience with Ellese Bakes is as delightful as our cakes!

Stay Sweet,

Ellese Bakes 🍰💖